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Amenia, NY – HRHCare Community Health, a nonprofit system of Federally Qualified Health Centers offering a range of medical services for underserved communities throughout the Hudson Valley and Long Island, is pleased to announce that Phyllis Roosa, Operations Manager for the HRHCare Health Centers at Amenia, Dover Plains and Pine Plains, will be presented with the February 2016 Planetree Spirit Award for excellence in patient care. The HRHCare Planetree Institute presents these awards to employees who go above and beyond to make health care more personalized and create a warm and welcoming environment for all.
A graduate of Becker College with prior work experience in the private sector, Phyllis Roosa has been a part of the HRHCare family in northeastern Dutchess County for 19 years. While consistently approaching her work with joy and compassion throughout her career, she has recently served as an inspiration to fellow staff by embracing the philosophy of the book ‘The Happiness Advantage’ by Shawn Achor. After members of the HRHCare Operations team encouraged staff to read and apply the principles of positive psychology that fuel success at work presented in this book, Phyllis took it to heart and began her own methods of reinforcing positivity at HRHCare. Every day she posts a positive quote on the white board in her Health Center and has given a journal to each site she oversees to document positive thoughts and little reminders of gratefulness. She is always mindful to include a positive message at staff meetings and words of encouragement to help prepare her workforce to better serve HRHCare patients in an ever-changing health care environment.
Phyllis has also been a great champion of the My HRHCare Patient Portal as well as for providing increased access to care for the area’s farmworker population, growing up on a dairy farm herself. “The primary need that patients have is safety from their providers,” said Phyllis. “We need to provide patient centered care which includes our focus, compassion and timeliness of service. Nothing is greater than the sense of family, and that is so much experienced within HRHCare.”
“Phyllis has had a direct impact on contributing to a happier and more positive environment for our staff and patients,” said Sherry Wyckoff, HRHCare Regional Practice Manager. “The simple techniques that Phyllis has implemented are a great reflection of the Planetree Spirit.”
Planetree is the global leader in advancing patient-centered care solutions, integrating the technology of modern medicine with the healing dimensions of compassion, comfortable surroundings, shared knowledge and freedom to make educated choices. HRHCare has been an affiliate since 1996 and remains the only Federally Qualified Health Center to be a part of this alliance. The HRHCare Planetree Institute was established in 2012 and provides state-of-the-art training to prepare staff in delivering passionate and personalized care. The HRHCare Planetree Spirit Award honors employees who have been nominated by their colleagues for going above and beyond to provide individualized patient care and enhance health care services in their respective facility.
About HRHCare
HRHCare (Hudson River HealthCare, Inc.) is a nonprofit, New York State licensed, Federally Qualified Health Center (FQHC). Founded 40 years ago to provide care to the medically underserved population of Peekskill, New York, HRHCare is now one of the nation’s largest community health providers. From the Capitol Region to the East-end of Long Island, the HRHCare network of 26 health centers provides affordable, accessible care to more than 135,000 patients through 500,000 visits annually. Our more than 350 primary care practitioners and 700 specialists and support staff have made HRHCare a destination for high-quality and compassionate care for all.
As HRHCare has grown it has retained its core values of community and compassion. Excelling in patient care, HRHCare provides comprehensive services to anyone who walks through our doors. HRHCare’s health centers provide primary and preventative treatment including adult and pediatric care; obstetrical and gynecological care; family planning; HIV counseling, testing, and referral; dental services; mental health counseling; nutrition counseling; podiatry; WIC services; health education; and a full complement of outreach, translation, transportation, benefits counseling and health insurance enrollment assistance.
HRHCare has a profound commitment to the communities it serves and works to improve community health through partnerships and collaborations with local community leaders, businesses, social service agencies, housing organizations, food banks, agricultural worker alliances and other local stakeholders. HRHCare believes if it wants to ensure quality care for its patients, it should ensure quality pay for its staff, which is why it provides a minimum living wage of $15 an hour for all employees.
For more information contact:
Jeffrey Palmer
Public Relations Specialist
914.425.0890
jpalmer@hrhcare.org
