COVID-19 Information

Dear Patient: 

Your safety is our top priority. To limit the spread of COVID-19, we have changed our visit and appointment procedures based on guidelines from the CDC.

Please note that call-in appointments are now available. To make an appointment call 1-844-HRH-Care (1-844-474-2273). Telemedicine (video appointments) are coming soon.

Please note that due to the COVID-19 pandemic, it may take longer than usual to reach a representative by phone or receive a response to an online appointment request. We will assist you as soon as possible.

Please carefully review the below information. If you have any questions, please call. Our doors are open and we are here for you. For information on Women’s Health, click here.


At this time testing capacity for the COVID-19 virus is very limited in New York State.

Most testing is suspended so that tests can be performed on hospitalized patients, high risk patients, and patients with moderate-severe symptoms who have also had prolonged exposure to known cases of COVID-19.

Moderate-severe symptoms include:

  • Temperature greater than 100.5not responsive to medications for fever
  • Severe Shortness of Breath
  • Persistent Cough

Remember that most people who get COVID-19 can recover at home with no treatment. If you are mildly ill you should remain home and contact your provider with any questions, or read below for more information


If you have respiratory symptoms (chills, cough, sore throat, or shortness of breath), visits will be in the afternoon (after 12:00pm). Note that if you have the above symptoms, your provider may come outside the health center to evaluate you if possible.

If you are sick, but you do not have respiratory symptoms (chills, cough, sore throat, or shortness of breath), visits will be in the morning (before 12:00pm). Please see waiting room guidelines below.

Please note that the following visits are cancelled and will be rescheduled for after 4/6/20:

  • Routine follow up visits
  • Physicals
  • Annual wellness visits
  • Consultations

Visits for children over 2 years old will be rescheduled for after 4/6/20

Visits for children under 2 years old who need vaccines will be seen in office: see above for guidance regarding time of appointment.

Chronic care follow-up visits (any age) will be changed to telephone/video visits.



Unless you are bringing your child in for a visit (see above) or you are a breastfeeding mother of a newborn, we ask that you do not bring children to our office with you. This will help prevent spread of all illness, including COVID-19, the common cold, and the flu.

Other visitors

Please do not bring other individuals with you on your visit unless absolutely necessary. If absolutely necessary to bring a family member on your visit, please limit to only one.


We will provide emergency dental optometry, and podiatry service only.


  • Most who contract COVID-19 will not require hospitalization. Symptoms are often mild enough that you can recover at home
  • The steps to protect yourself from COVID-19 are generally the same as for the flu: wash your hands, and practice good hygiene
  • If you have NOT traveled to an area impacted by COVID-19 or been in close contact with someone who has COVID-19, and you develop respiratory problems, you probably have a seasonal illness like the flu, not COVID-19
  • Seek medical help if you develop severe shortness of breath, severe dehydration, or other severe medical issues

More information:

The overall risk of serious illness from Coronavirus is very low. Over 98% of patients who get the Coronavirus will not experience critical or life-threatening effects. Over 88% of those who get the virus do not need to be hospitalized.

A small number of patients can develop pneumonia, and some of these will require hospitalization. People at greatest risk for this are our elderly and those with chronic medical conditions, such as diabetes, and cardiovascular disease.

Parents – it is natural to worry for our young ones, but so far, the overwhelming majority of children who have contracted the disease have a mild upper respiratory illness or no illness at all from this virus. However, many people ages 18-49 are testing positive. Social distancing practices are very important for all age groups.

The best way to fight Coronavirus is to not get it in the first place! And the best way to not get it in the first place is through proper hygiene:

  • Wash your hands frequently for at least 20 seconds under warm water. If soap and water are not available, use an alcohol-based hand sanitizer
  • Cover coughs and sneezes with the crook of your arm or a tissue, then throw the tissue in the trash
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Teach your children proper hygiene practices as well
  • Don’t shake hands with people this winter – they will understand
  • Stay home if you don’t feel well
  • Clean and disinfect frequently touched objects and surfaces

If you develop flu-like symptoms and are not short of breath, the best thing you can do for yourself and your community is to stay home. 

If you are feeling more severely ill, and are having trouble breathing, do not delay seeking medical care. If you are unable to get to a local emergency room, then call 911.

For more information or to make an appointment, call 1-844-HRH-CARE.


Your health care team at HRHCare

Coronavirus Resources:

Coronavirus FAQ

Información sobre el coronavirus

Enfòmasyon sou Coronavirus


For more information on coronavirus, visit:

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